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ONLINE STORE TERMS OF SALE

The owner of the online store NARWA.EE (hereinafter the Online Store) is OÜ MAKKUNSTIKOOL (registration code 16047995), located at Kuldnoka 6-10, Tallinn 10619.

— Validity of the sales contract, product and price information.
— Terms of sale apply to the purchase of goods from the Online Store.
— The prices of the products sold in the online store are indicated next to the products. The price includes a fee for delivering the goods. All prices of goods sold in the online store are in euros.
— The fee for the delivery of the goods depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when completing the order.
— Information about the product is provided in the Webshop directly next to the product.


 

ORDER FORM

To order the goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and choose the appropriate method of product delivery. The amount of the fee is then displayed on the screen, which can be paid securely


the following payment methods:

Links to Estonian banks: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay.
Note! When paying using a bank link, be sure to click the “Return to Seller” button on the bank page.

Payments are made through Stripe. Payment is made outside the online store in a secure environment – when paying using a bank link, in the secure environment of the relevant bank and in the secure Stripe environment when paying with a credit card. The seller does not have access to the buyer’s bank and credit card information. The agreement comes into force from the moment the amount due for payment is received in the online store’s bank account. The owner of the online store is the responsible processor of personal data and transfers the personal data necessary for making payments to the authorized processor Stripe.

If the ordered product cannot be delivered due to stock out of stock or for any other reason, the buyer will be informed as soon as possible and the money paid (including the cost of delivery of the product) will be refunded without delay. but no later than within 14 days from the date of sending the notification.


DELIVERY

We sell and deliver goods only within Estonia.
All our products are delivered using SmartPOST and Omniva self-service machines.

Delivery costs are included in the price of the product.

Parcels within Estonia usually arrive at the destination specified by the buyer within 7-10 working days from the date of entry into force of the sales contract.


RIGHT OF WITHDRAWAL

After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity. To benefit from the 14-day right of return, the product ordered must not be used in any way other than as necessary to ascertain the nature, characteristics and functioning of the product in the manner permitted for testing the product in a physical store.

If the product has been used for purposes other than those necessary to verify the nature, characteristics and functioning of the product, or if it shows signs of use or wear, the online store has the right to reduce the refundable commission in accordance with the reduction. in the cost of the goods. To return a product, you must submit an application for refusal to purchase the product to the email address narwa@makk.ee within 14 days from the date of receipt of the application, the form of which can be found here: “shop”. goods at the latest.

 

ATTENTION! Please be sure to include your order number, which you will find in the order confirmation email you received from us when you placed your order.

— All returned items must be new, unworn and unwashed (exceptions).
— If goods are exchanged, then the goods exchanged must be of equal or lesser value.
— Return shipping costs are borne by the buyer, unless the reason for the return is a product defect or an error by Lettering.ee during delivery.

The buyer bears the cost of returning the item unless the reason for the return is that the item being returned is not what was ordered (for example, an incorrect or defective item).
The buyer must return the goods within 14 days after submitting the application or provide evidence that he handed over the goods to the carrier of the goods within the above period.

Upon receipt of the returned goods, the online store immediately, but no later than 14 days after receiving the refusal, returns to the buyer all commissions received from the buyer under the contract.

The online store may refuse to issue a refund until it receives the item that is the subject of the contract or until the buyer provides evidence that he has returned the item, whichever occurs first.

If the consumer has explicitly chosen a shipping method other than the cheapest regular shipping method offered by the Online Store, the Online Store is not obligated to reimburse the consumer for the cost that exceeds the cost associated with the regular shipping method.

The online store has the right to refuse the purchase and sale transaction and demand the return of the goods from the buyer if the price of the goods in the online store, due to an error, is indicated significantly lower than the market price of the goods.


RIGHT TO FILE A CLAIM

The online store is responsible for the non-compliance of the goods sold to the buyer with the terms of the contract or a defect that already existed at the time of transfer of the goods and which appeared within two years from the date of transfer of the goods to the seller. buyer. during the first six months from the date of delivery of the goods to the buyer, it is assumed that the defect already existed at the time of delivery of the goods. Responsibility for refuting the relevant assumption lies with the online store.

The buyer has the right to contact the online store no later than two months by sending an email if a defect is detected.
by email narwa@makk.ee or by phone +372 53636322.

The online store is not responsible for defects that arise after the goods are transferred to the buyer.
If a product purchased from an online store has defects for which the online store is responsible, the online store will repair or replace the defective product. If it is impossible to repair or replace the product, the online store will refund to the buyer all costs associated with the purchase and sale agreement.

The online store responds to a consumer complaint in writing or in a form that can be reproduced in writing within 15 days.


DIRECT MARKETING AND PROCESSING OF PERSONAL DATA

The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transfers personal data to transport companies for delivery of goods.

The online store only sends newsletters and offers to the buyer’s email address if the buyer has expressed his desire by entering his email address on the website and has indicated that he wants to receive notifications by email.
The Buyer may cancel offers and newsletters sent by email at any time by notifying us at narwa@makk.ee with the message “remove from mailing list”.


ARGUMENT RESOLUTION

If the buyer has complaints about the online store, they must be sent by email to narwa@makk.ee or by phone: +372 53636322.
If the buyer and the online store cannot resolve the dispute by agreement, the buyer may contact the Consumer Disputes Commission. You can familiarize yourself with the procedural conditions and submit an application here (https://komisjon.ee/et/avalduse-esitamine). The competence of the Consumer Disputes Commission includes the resolution of disputes arising from the agreement concluded between the buyer and the online store. Consideration of the buyer’s complaint by the commission is free of charge.

The buyer can refer to the EU consumer dispute resolution platform (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ET).


RIGHT TO RESELL AND PARTNERSHIP OFFER

This offer is for companies and partners. You can order one batch (15 pcs) (different sizes). With discount. Write about this to narwa@makk.ee.

We are ready for cooperation. If you have ideas and suggestions, write to us at dm@izo.ee.